1. Warranty & Returns
Manufacturing Defects
All items come with a standard warranty (unless specified otherwise on the product page). If you receive a defective product, please notify us within the warranty period starting from the date of shipment.
The Process: To initiate a claim, please email us clear photos of the damaged or defective item.
Resolution: We will repair or replace defective items free of charge. If the item is out of stock, a 100% refund will be issued.
Shipping Costs: Customers pay for return shipping initially. Once the defect is verified, we will reimburse the shipping cost and send the replacement with prepaid shipping.
Exclusions: Warranty is void if the product shows signs of misuse, static discharge, neglect, unauthorized modifications, or soldering.
Return Guidelines
RMA Number: Once a return is authorized, we will issue an RMA Number. This must be clearly written on the external shipping box.
Packaging: Do not write on or deface the original product packaging.
Documentation: Include a copy of the original packing list.
Turnaround: Defective, unused merchandise will typically be replaced within 2 days of receipt at our facility.
2. Cancellations
How to Cancel
Cancellation or address update requests must be submitted via email only. Our team will respond within one business day.
Eligibility: Orders can only be modified or cancelled if they are in “Processing” or “Payment Verification” status. Once an order moves beyond these stages, no changes can be made.
Fees: Cancellations may be subject to a 5% bank transaction fee, as payment gateways often retain their commission even on refunded orders.
Policy: Due to our strict quality standards, we do not offer cancellations or returns without a valid, verified reason. TIARA3D reserves the right to make the final decision on all refund and cancellation requests.